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Ever Wonder Which One Is Better; Dealer Service Department or Independent Mechanic Shop?


When your vehicle needs maintenance or repairs, you have a few options. You can take it to your dealer or you can bring it to an independent shop. Which one should you choose when you need auto repair work? We’ll explain some key reasons why it makes sense to have your car, truck, SUV or van serviced by the dealer.

A dealership’s service department has factory-trained technicians who specialize in your car’s brand. They know the details of every vehicle in the brand’s lineup, from older models to the latest releases. In contrast, an independent mechanic usually works on many makes and models. They just don’t have the same in-depth knowledge or experience with your vehicle’s brand as a dealership’s service department.

At a dealership, the manufacturer pays for most repair work while your vehicle is under warranty. After the warranty expires, the dealer can offer you a manufacturer-backed extended warranty. At a dealership service department, the staff will check the latest recall and repair bulletins when you take your car in for service, which will help ensure your car stays safe on the road.

Your dealership uses genuine parts built by the manufacturer and specifically designed to fit your vehicle. They fit your car better than aftermarket parts and they must pass rigorous quality control tests. When you bring your car to a shop that uses aftermarket parts, you have no idea what you’re getting.

When you bring your vehicle to a dealership for repairs, you’ll be more comfortable waiting for your car. You’ll be treated to a clean waiting area with comfortable chairs and refreshments. Most dealerships offer free Wi-Fi, so you can stay connected while you wait. For longer repairs, you can take advantage of the dealer’s courtesy shuttle or get a loaner car.

All in all, a dealership’s service department provides expert service for your car’s brand, high-quality factory parts and a better experience while you’re waiting for your vehicle.